Frequently Asked Questions

Complaints / Claims

We invite you to record your case on our contact form, selecting the “Defective Packages?” option; a representative from our Quality Control team will receive your data and information and follow up on your claim.
Only 10% of the total flea population is found on our dog. We don’t see the remaining 90%, but they live in our home (floors, carpets, armchairs, beds etc.). Adult fleas are those that live on the animal, while juvenile or immature forms (eggs, larvae and pupae) live in the environment, and are the most numerous. That’s why once flea infestation is underway in the home, it may take 4 to 6 months to fight them off. Protech is recommended every 30 days for at least 4 consecutive months. Should you have any questions, we recommend checking with your veterinarian.

Dosage

Like humans, some pets are sensitive to specific medications; this is due to individual susceptibility of that dog or cat to certain components present in the different pipettes. In these cases, the recommendation is to wash it off with plenty of soap and water, and see your veterinarian.
Some patients may be sensitive to certain active principles in a given formulation, some after the first application, others with successive applications, while most will never show any sign at all. In order to provide an assertive answer to your specific case, we ask you to please complete our contact form by selecting the “Complaint/Claim” option; a representative from our Quality Control team will receive your data and information and follow up on your case.
We suggest grinding down half a tablet and giving it to your cat mixed with white cheese, milk caramel, tuna or pâté, to facilitate administration. As always, we suggest checking with your veterinarian if you have any questions.
Gerioox is the first medication intended for dogs and cats of advanced age. Its formulation is notable for integrating Omega 3 fatty acids, antioxidants and chondroprotectors, all natural components with no contraindications. Gerioox counteracts the oxidative processes that damage cells while reactivating microcirculation, favoring the functioning of different organs and restoring vitality in older animals, thus anticipating the consequences of the passage of time on pets. Its use is recommended from any age, even before the onset of the signs associated with old age. Because it presents no drug interactions, it is compatible with other medications, and it can be administered with no time limit. Gerioox comes in boxes with 20 or 120 tablets.
This line is recommended by the Latin American Society of Veterinary Dermatology. Its products contain 100% natural, hypoallergenic components, and are dye-free. This is why the Labyderm Line is ideal for sensitive, allergic or atopic skin, because it helps improve the structure and function of the cutaneous barrier. Labyderm products help animals recover during the acute allergy phase (outbreak), also preventing relapses when used in the maintenance phase. We suggest checking with your veterinarian if you have any questions.
Labyderm Premium Cover is applied on dry skin, in the area between the nape and the shoulder joint. The time between doses is as follows:
  • Weekly plan: 1 ampoule per week, for 4 consecutive weeks. Then move on to the monthly plan.
  • Monthly or maintenance plan: 1 ampoule per month.
In animals with skin conditions, the weekly plan can be extended beyond 4 weeks as necessary and/or at the veterinarian’s discretion, proceeding with the monthly plan thereafter. As always, we suggest checking with your veterinarian if you have any questions.
Labyderm is a dermocosmetic line, especially indicated for protecting or repairing the cutaneous barrier. Labyderm products are recommended for use on pets with healthy skin, for protection, as well as on those with skin problems, in order to restore the upset balance. For additional information, please visit http://www.labyes.com/labyderm/

We do not recommend its use on pregnant females, because we have no studies to endorse its effects; however, it can be applied on females in the lactation period. In addition to its acaricide and pulicide effects, Fider also provides repellent action against ticks, fleas and mosquitoes. We suggest checking with your veterinarian if you have any questions.
Before using any external anti-parasitic on your pet, we recommend checking with your veterinarian, who can give you the best suggestions according to the diagnosis.
Protech acts against fleas, ticks and mosquitoes, as well as in the environment, eliminating immature forms (eggs and larvae), thereby reducing the environmental load of parasites; this all helps with allergic dermatitis, as fleas are often the cause of this pathology. Should you have any questions, we recommend checking with your veterinarian.
Protech spray is an external anti-parasitic that prevents and treats infestations caused by fleas and ticks, also protecting against the bites of fleas, ticks, mosquitoes and other diptera. 
It is applied by spraying directly the dog’s fur; the full dose may be used once a month, or a partial dose may be used as reinforcement, applied to specific areas (thigh joints, armpits, behind the ears, front and back paws) prior to exposure to untreated environments (walking areas, baths, beaches, etc.), including dog resting areas. Recommended squirts for a full or partial dose: Full dose (once a month): Toy breed dogs (<3.5 kg): 2 squirts/kg General dosage: 5-9 squirts/kg Partial dose (booster): Small dogs (1-10 kg): 1 squirt on the chest, 1 in the groin area, and 1 at the neck-nape. Medium dogs (10-25 kg): 1 squirt in each armpit, 2 squirts in the groin area, 1 squirt behind each ear. Large dogs (25-60 kg): 2 squirts in each armpit, 2 squirts on inner thighs, 2 squirts behind each ear, 1 squirt on the neck. Remember that the spray cannot be used on cats or in areas where they spend time. Should you have any questions, we recommend checking with your veterinarian.
Yes, Protech can be administered to puppies, taking the following conditions into account: Protech dogs: puppies as of 1 kg and 10 weeks old. Protech cats: kittens as of 1 kg and 12 weeks old. Should you have any questions, we recommend checking with your veterinarian.

Product or service offering

Send a presentation of your company and the services offered, including the website address, to comunicaciones@labyes.com.ar if you are a media or advertising company, or to contacto@labyes.com.ar if your offer is related to pharmaceutical raw materials, so we can record your data and contact you if any need related to your product/services arises.

Purchase of products

Pursuant to determinations by our Governing Body, we are not authorized to sell our products directly to individuals or to facilities that don’t have a Veterinarian as Technical Director. In addition, according to our company policies, products are only sold through authorized Distributors. (link to World map) To search points of sale for our products, click on each for information: Protech Gerioox Other products
Click on each product to search by point of sale: Protech Gerioox Other products